FAQ

Dear Customer, thank you for choosing Pomipet! We understand that every pet is a part of the family, and we care for them just as we would our loved ones. During your shopping journey, you may have some questions, so we’ve compiled a list of frequently asked questions. If you don’t find the answer you need, feel free to contact us at hi.pomipet@gmail.com, and we’ll be happy to assist you.

Who We Are

Pomipet is a brand focused on integrating pets into home life. We believe that every pet is a member of the family, deserving of a comfortable and loving life. We offer high-quality pet beds, toys, clothes, smart feeders, and more, while emphasizing sustainability and eco-consciousness. Our products are designed to seamlessly blend with modern home decor, creating a warm and safe space for both pets and their owners. We are committed to adding warmth and joy to your home while ensuring every pet feels loved and cared for.

1. Can I return an item?

We accept returns within 7 days. The item must be unused and in its original packaging. Any free gifts must be returned as well.

2. How can I track my order?

You will receive an email with a tracking number once your order has shipped, allowing you to track your package.

3. Do you offer international shipping?

Yes, we offer international shipping. Please refer to our Shipping Policy for more details.

4. How can I contact customer service?

If you have any questions, please contact us at hi.pomipet@gmail.com.

5. Can I cancel or modify my order?

Please contact us within 24 hours to cancel or modify your order. After 24 hours, your order may have already been processed or shipped.

6. Do you offer discounts or promotions?

Yes, we offer promotions and discounts regularly. Stay updated by subscribing to our newsletter for the latest offers.